Shipping FAQs
Welcome to the Shipping FAQs for Allen Apparel. Below are answers to the most commonly asked questions regarding our shipping process, delivery times, and policies. If you have additional questions, feel free to contact us at support@allen-apparel.com.
1. Where do you ship?
We currently ship within the United Kingdom. We are working to expand our delivery areas in the future.
2. How much does shipping cost?
We offer Free Shipping on all orders within the United Kingdom.
3. How long will it take to receive my order?
- Order Processing: Orders are processed within 1-2 business days (Monday to Friday).
- Transit Time: Once shipped, delivery within the United Kingdom typically takes 2-4 business days (Monday to Friday).
4. What is the cut-off time for same-day processing?
Orders placed before 5 PM on business days (Monday to Friday) will be processed and shipped the same day. Orders placed after this time will be processed the next business day.
5. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order’s status and location. Please allow a few hours for tracking information to update.
6. Can I change my shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact us as soon as possible at support@allen-apparel.com. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.
7. What happens if I provide an incorrect shipping address?
It is the customer’s responsibility to provide accurate shipping information. If a package is returned due to an incorrect or undeliverable address, we will contact you to arrange a reshipment. Please note that additional shipping fees may apply.
8. What should I do if I encounter issues with my tracking information?
If you have not received tracking information or are experiencing issues with tracking your order, please contact our customer support team at support@allen-apparel.com. We are here to assist you.
9. Can I cancel my order after it has been placed?
You may cancel your order if the tracking status has not changed to "package shipped." Please email us at support@allen-apparel.com to cancel your order. If the order has already been processed, we may not be able to cancel it, but we can guide you through the return process.
10. What happens if my package is damaged during transit?
If your package arrives damaged, please contact us immediately at support@allen-apparel.com with photos of the damage. We will assist you with the next steps to resolve the issue, including arranging for a replacement if necessary.
11. Do you offer express shipping?
At this time, we offer standard shipping only. We are working to add more shipping options in the future, including express delivery.
If you have any other questions or need assistance, please don’t hesitate to reach out to us at support@allen-apparel.com. We are committed to providing you with the best possible service.